Why have a loyalty program (and is yours really working)

For a lot of businesses with loyalty programs, it is essentially a race to the bottom against their competitors; Who can afford to give away the most (be it points, dollars, or freebies of some other description) in return for getting the least money in the door. This...

What is Relevance

I’ve had several conversations with people recently on the topic of highly relevant conversations and how to have them with their customers.  I found it interesting (and a little perturbing) how narrow most people’s view of relevance is.  It seems to focus...

We’re Alive

The Ministry of Technology and Marketing (or MoTaM) is alive. As of mid January, we are working with our first clients, gaining new skills every day and working to deliver our first projects. We’ll be blogging regularly to keep everyone up to date with what we...
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